Политика конфиденциальности

This Privacy Policy explains how Mokan Tur Turizm Travel Agency (TURSAB Doc. No: 10997), trading as Mokan Travel Transfers, collects and processes personal data through usemokan.com.

1. Who we are

Mokan Tur Turizm Travel Agency, registered office at Tayakadın Mah. Havalimanı Cad. Airport Terminal Building No: 1/820507, Arnavutköy, Istanbul, Turkey. Contact: [email protected].

2. What we collect

• Form submissions: name, company, email, phone, country, route, dates, passenger count, vehicle preference, free-text message.
• Technical data: IP address, browser type, language, pages visited (via standard server logs and basic analytics where enabled).
• Cookies: see our Cookie Policy.

3. Why we collect it

• To respond to your quote or contact request (legitimate interest / consent).
• To deliver and operate transfer services if a contract is established (contract performance).
• To comply with Turkish tax, tourism and transport regulations (legal obligation).
• To improve our website (legitimate interest, anonymised where possible).

4. Sharing

We do not sell personal data. We share it only with: (a) drivers and dispatchers required to deliver the service; (b) payment processors and accounting providers under contract; (c) authorities where required by law.

5. Retention

Quote requests that do not lead to a booking are retained for 12 months. Booking records are retained for the period required under Turkish tax and tourism law (typically 5-10 years).

6. Your rights

Under KVKK (Turkey) and, where applicable, GDPR (EU), you may request access to, rectification of, erasure of, or restriction of processing of your personal data, and you may object to processing. Write to [email protected].

7. Security

We protect data with appropriate technical and organisational measures including TLS in transit, access controls, and limited retention. No system is perfectly secure; we will notify affected individuals and authorities of any qualifying incident in line with applicable law.

8. International transfers

Some of our service providers may process data outside Turkey. Where this happens, we put in place safeguards required by applicable law.

9. Changes

We may update this policy. The "last updated" date at the top will change accordingly.

10. Contact

For privacy enquiries: [email protected].